At Cent Pur Cent, we want you to be 100% satisfied with your purchase. Not completely happy with your order? Don’t worry, we’re here for you with a transparent, customer-focused returns policy.
Still have questions? Fill in our contact form.

Cooling-Off Period & Right of Withdrawal

You have the right to cancel your purchase within 14 calendar days of receiving your order, without giving a reason, but used and opened cosmetics are excluded. This cooling-off period begins on the day after you (or a third party designated by you, other than the carrier) physically receive the products.
Please note: This right of withdrawal applies only to consumers and to online purchases made through our webshop www.centpurcent.com

Conditions for Returns

To qualify for a refund or exchange, your return must meet the following conditions: The products are undamaged, unopened, unused and in their original packaging. The product has not been opened (for hygiene reasons). The product was purchased from Cent Pur Cent online or at one of the Cent Pur Cent points of sale. Sale or end-of-line items cannot be returned unless they are defective.

⚠️ Please Note in Case of Damage or Incorrect Products

When your order arrives, check the packaging and the product for any damage that may have occurred during shipping. If the product was delivered damaged or the wrong product was sent, it may always be returned within 7 days of receipt, regardless of the packaging. We understand that a defect or damage may sometimes only become visible upon first use. We therefore ask you to report this to our customer service immediately after discovering it. We will then work with you to find a suitable solution.

How to Return an Item

Complete our complaints form. Send an email to info@centpurcent.com with your order number and reason for the return. You will receive instructions and the return address. Package your products securely and send them back within 7 days of reporting your return. Return shipping costs are your responsibility, unless the return is due to an error on our part (for example, an incorrect or damaged product).

Refund

After receiving and inspecting the returned products, you will receive a refund via the same payment method within 14 days. Please note that we only issue refunds for products purchased through our official webshop or products purchased at a Cent Pur Cent point of sale.

Exceptions

Products made to measure or personalised.
Opened products.
Items from promotional campaigns or with a discount of >30%.

Legal Basis

This returns policy has been drawn up in accordance with Belgian law, specifically Book VI of the Code of Economic Law, Articles VI.45 to VI.53.
Questions?

Do you have any doubts or questions about a return? Our customer service team is here to help! Send us a message via support@rigorgeous.com and we will be happy to assist you.