Throughout the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

By way of derogation from the previous paragraph, the business may offer products or services whose prices are subject to fluctuations in the financial market and over which the business has no control at variable prices. This susceptibility to fluctuations and the fact that any prices stated are indicative prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are permitted only if the business has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer has the right to terminate the agreement effective from the day on which the price increase takes effect.

The prices stated in the offer for products or services include VAT.

The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations applicable on the date the agreement was concluded. If agreed, the business also guarantees that the product is suitable for use other than normal use.

An additional guarantee provided by the business, its supplier, manufacturer, or importer never limits the consumer’s statutory rights and claims against the business under the agreement if the business has failed to fulfill its part of the agreement.

An additional guarantee means any commitment by the business, its supplier, importer, or producer under which it grants the consumer certain rights or claims that go beyond what it is legally required to provide if it has failed to fulfill its part of the agreement.

The entrepreneur will exercise the utmost care when receiving and fulfilling orders for products and when assessing applications for the provision of services.

The delivery address is the address that the consumer has communicated to the entrepreneur.

Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur will fulfill accepted orders with due speed, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge and to receive any applicable compensation.

Following termination in accordance with the previous paragraph, the entrepreneur will promptly refund the amount paid by the consumer.

The risk of damage to and/or loss of products rests with the entrepreneur until the products are delivered to the consumer or to a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Delay in delivery and/or performance cannot give rise to a price reduction. The principle of price reduction is expressly excluded. 

Cancellation:

The consumer may cancel an agreement concluded for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed cancellation rules and a notice period of no more than one month.

The consumer may cancel an agreement concluded for a definite period that provides for the regular delivery of products (including electricity) or services at any time effective at the end of the specified period, subject to the agreed cancellation rules and a notice period of no more than one month.

The consumer may cancel the agreements referred to in the preceding paragraphs:
at any time and may not be restricted to cancellation at a specific time or during a specific period;
at least in the same manner as they were entered into;
always with the same notice period as the business has stipulated for itself.

Renewal:
An agreement concluded for a definite period that provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.

By way of exception to the preceding paragraph, an agreement concluded for a definite period that provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a specific period of no more than three months, if the consumer may cancel the extended agreement at the end of the extension with a notice period of no more than one month.

An agreement concluded for a definite period that provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel it at any time with a notice period of no more than one month. The notice period may be no more than three months if the agreement provides for the regular delivery, but less than once a month, of daily, news and weekly newspapers and magazines.

An agreement of limited duration for the regular delivery of daily, news and weekly newspapers and magazines on an introductory basis (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.

Duration:
If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed term.

Unless otherwise stipulated in the agreement or additional terms, amounts owed by the consumer must be paid within 14 days after the cooling-off period begins, or, if there is no cooling-off period, within 14 days after the agreement is concluded. In the case of an agreement for the provision of a service, this period begins on the day after the consumer receives confirmation of the agreement.

When selling products to consumers, the consumer may never be required under general terms and conditions to make an advance payment of more than 50%. If advance payment has been agreed, the consumer may not assert any rights concerning the execution of the relevant order or service(s) before the agreed advance payment has been made.

The consumer is obliged to report any inaccuracies in the payment details provided or stated to the trader without delay.
If the consumer fails to meet their payment obligation(s) on time, they will, after being notified by the trader of the late payment and being granted a period of 14 days by the trader to fulfil their payment obligations, owe statutory interest on the outstanding amount after payment has not been made within this 14-day period. The trader is also entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% of outstanding amounts up to € 2,500; 10% of the next € 2,500 and 5% of the following € 5,000, with a minimum of € 40. The trader may deviate from the amounts and percentages stated in favor of the consumer.

The business has a complaints procedure that has been sufficiently publicized and handles complaints in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the business fully and clearly described within a reasonable period after the consumer has discovered the defects.

Complaints submitted to the business will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the business will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

In any event, the consumer must give the business at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute resolution procedure.

The business and the consumer agree that a prohibition on concurrent claims applies. This means that only contractual claims may be brought on the basis of the agreement concluded between the business and the consumer. Non-contractual claims, including claims based on tort, are excluded. Deviations from this arrangement are valid only if established in writing and signed by both parties. 

The consumer accepts that they may not hold the directors, representatives, shareholders, employees (whether or not self-employed), appointees, or any other type of auxiliary person of the business liable on a non-contractual basis (neither directly, jointly and severally, nor jointly and severally with the business). This does not apply, however, when the damage suffered results from an infringement of the customer’s physical or psychological integrity, or when the damage results from an error by the auxiliary person with the intent to cause damage. This exemption of liability for the auxiliary person applies to all damaging events that take place or took place from 01.01.2025 onward, even if the act or conduct was performed in execution of an agreement that had already been concluded before 01.01.2025.

• 17.1 If a party is unable to perform the order due to force majeure, including accidents, illness, fire, epidemics, frost, rainy weather, war, strikes, lockouts, riots, delays by suppliers, lack of means of transport, etc., that party has the right to terminate the agreement without any further compensation. In that case, the delivery and performance periods shall be extended by operation of law.

• 17.2 If, when force majeure occurs, a party has already partially fulfilled its obligations or can only partially fulfil its obligations, that party is entitled to invoice the work already performed separately, and the other party is obliged to pay this invoice as if it concerned a separate agreement. 

• 17.3 If circumstances arise that were reasonably unforeseeable and unavoidable when the quotation was submitted, and that would make performance of the agreement financially or otherwise more onerous or difficult than normally anticipated, the parties shall not have the option to request the revision or dissolution of the agreement. The agreement shall have the force of law between the parties. The parties may not deviate from this provision. 

• 18.1 By contacting the trader via the website, the consumer expressly consents to the processing and use of their personal data for purposes such as customer database administration, order, delivery and invoice management, monitoring solvency, marketing and advertising. Processing for marketing purposes and personalised advertising will only take place if the consumer has expressly agreed to this during the purchasing process. The trader may not transfer the data to third parties. The consumer has the right at all times to object, free of charge, to the processing of their data for direct marketing purposes. 

The trader is responsible for processing this data.

Processing this data is necessary for the performance of this agreement and will not be used for other purposes.  

• 18.2 In certain circumstances, the trader is obliged to provide the consumer’s personal data. This applies where the law, regulations or legal proceedings require the trader to do so, or where the trader is requested to do so by government authorities as part of law enforcement actions, or where the trader believes it is necessary to provide the consumer’s personal data to prevent damage or financial losses, in the context of an investigation into fraud or other illegal activities. 

• 18.3 If the trader sells or transfers all or part of its activities or assets, it reserves the right to transfer all of the consumer’s personal data as well. In that case, the trader will make the necessary efforts to inform the consumer and ensure that the recipient of the personal data also uses it in accordance with this article. In this case, the consumer should direct any further questions to the recipient of the personal data. 

• 18.4 The consumer has the right to access their data at any time and, where necessary, to have it corrected. 

• 18.5 The trader maintains an appropriate administrative, technical and physical security policy, protecting the consumer’s personal data against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Agreements between the business and the consumer to which these general terms and conditions apply are governed exclusively by Belgian law. Belgian law applies, excluding the Belgian conflict-of-law rules under Belgian private international law. In the event of disputes, only the courts of Hasselt have jurisdiction.

Additional provisions, or provisions that deviate from these general terms and conditions, may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them accessibly on a durable medium.